Complaint Investigation Report

Stated that staff helps her with whatever she needs and she is happy here.

Staff stated that Client C1 always has a 1 on 1 staff that is always with her.

Said there are also other staff on duty and the living room area is close to Client C1's bedroom so everything can be heard or seen. Stated that Client C1 has many behaviors and will hit another client.

Stated that never seen anyone hit her or heard of anyone. Alot of it is blocking her blows.

They will talk with her and will never restrain her. If still hitting they will walk with her and ask her if she needs to calm down.

Said when Client C1 is having behaviors they will redirect the other clients to their room for safety. Stated always other staff on duty plus her 1 on 1 and they have seen that nobody has done anything inappropriate.

Administrator stated that no one had any concerns brought to her attention regarding Client C1.

Also stated that there hasn't been any complaints regarding physical or mental abuse of Client C1. Said there are 3 staff on duty including Client C1's 1 on 1 so doesn't believe it happened.

It should be noted that the San Gabriel Pomona Regional Center's findings were Unsubstantiated on 04/16/25.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.