Complaint Investigation Report

Interviews with clients revealed, 3 out of 5 clients interviewed stated their mail/packages are provided to them seal or have open packages in front of staff to ensure there are no items that are inappropriate for clients. Interviews with staff revealed 2 out of 5 staff stated to check or open mail to ensure that there are no items that could be harmful, inappropriate, or per conservator request not to be provided to the clients. 2 out of 5 staff stated to not know whether packages/mail are open prior to being provided to the clients. 1 out of 5 staff stated packages are open by the clients in front of a staff to ensure there are no items that may be harmful or inappropriate for the clients. Documents reviewed revealed clients are able to manage their own cash resources and do not have special diets requested per a physician. Personal Rights signed by clients were observed on file.

Based on LPA's interviews and document review conducted the preponderance of evidence standard has been

met, therefore the above allegation(s) are found SUBSTANTIATED. California Code of Regulations Title 22,

Division 6 and Chapter 8 are being cited on the attached LIC 9099D.

Exit interview was conducted with Mark Rodriguez Director of Quality Assurance and a copy of this report, LIC9099D, and appeal rights was provided.