Complaint Investigation Report

197605591-11-9-2023-28-AS-SGRE-CYFV7Q-20231212151127

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1000 CORPORATE CNTR DR. ST 500

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/02/2022 and conducted by Evaluator Christina Hadley

COMPLAINT CONTROL NUMBER: 28-AS-20220502074202

Allegation #1 - Facility did not provide a 60 day written notice for rate increases and increases in any rate structure for services as stated in the admission agreement.

Interviews conducted and documents reviewed reveal that the community provided written notice for rate increases and rate structures. The annual rate increase letter was provided on November 1, 2021 with new rates effective January 1, 2022. Facility also provided written notice of other rate structures (optional rate fees) including Mr. Milner’s bridge care stay in Assisted Living.

The Department was unable to obtain evidence to support this allegation. A complaint allegation finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.