Complaint Investigation Report

Regarding allegation: Staff did not respond to resident's call for assistance in a timely manner. Interview with Staff indicate Staff response on a timely manner when a call is made for assistance. Interviews with 9 of 9 Residents also indicate Staff responds to calls for assistance on a timely manner. During a tour of various Resident living units, LPA observed the call system to be operable.

Regarding allegation: Staff did not provide medical assistance to resident in a timely manner. Interview with Staff indicate medical assistance such as appointment setting or transportation is provided upon Resident's request. Interviews with 9 of 9 Residents also indicate medical assistance is provided it needed.

Regarding allegation: Food services are inadequate. LPA toured the kitchen and observed all food are of good quality. Supplies of nonperishable foods for a minimum of one week and perishable foods for a minimum of two days is maintained. Interview with Staff indicate food service is adequate. Interviews with 9 of 9 Resident indicate food service is adequate and different food choices are available.

Regarding allegation: Staff do not ensure resident's special diet is followed. Per allegation details, it was alleged the facility is not providing Resident #1 with a special diet. Investigation revealed Resident #1 does not require a special diet and there is no physician's order for a special diet. Interviews with 9 of 9 Residents indicate Residents requiring a special diet is provided with meals based on physician's order.

Regarding allegation: Staff did not safeguard resident's personal belongings. Interview with Staff indicate there has never been a complaint that Staff did not safeguard Resident's personal belongings. Interviews with 9 of 9 Residents indicate their personal belonging are safeguarded and never had an incident of missing items. Per allegation details, Staff damaged one of Resident #1's personal items while conducting repairs to the living unit. Facility immediately reimbursed Resident #1 for the damaged item.

Regarding allegation: Staff threatened resident. Interviews with Staff indicate they have never threatened a Resident nor have they ever witnessed other Staff threaten a Resident. Interviews with 9 of 9 Residents also indicate they have never been threatened by Staff nor have they witnessed Staff threatened a Resident.

Regarding allegation: Staff placed unsafe equipment in resident's room. Interviews with Staff indicate unsafe equipment has never been placed in Resident's room. Interviews with 9 of 9 Resident also indicate Staff has never placed unsafe equipment in Resident's rooms. Continue to LIC9099C....