Complaint Investigation Report

Regarding the allegation "staff does not ensure care is provided to client", it is alleged that S2 refuses to provide wound care. Administrator stated that intensive wound care is not provided at this facility because this is a Social Rehabilitation Facility. Any client that needs intensive wound care will be taken to urgent care. If it is minor cuts/wounds then first aid is provided. Administrator and staff are unaware of any client that needs wound care. Clients interviewed could not corroborate the allegation.

Regarding the allegations "staff does not ensure bathrooms are kept in clean sanitary condition" and "staff does not ensure hygiene supplies are made available to clients in care", it is alleged that a hallway bathroom is always dirty and never has any toilet tissue. Administrator and staff denied the allegation. They stated that bathroom cleaning is done daily and all bathroom always have toilet paper. Clients interviewed could not corroborate the allegation. LPA toured all bathrooms and observed them to be in a clean manner and also observed toilet paper in all bathrooms. LPA observed a decent amount of toilet paper in the storage rooms and offices.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview held and a copy of the report was provided