Complaint Investigation Report

Allegation: Staff are not ensuring that resident’s medical needs are being met while in care. It is alleged that client has not been getting assistance from facility in obtaining eye glasses, a wheelchair, walker, neck brace.

LPA interviewed seven staff S1-S7 and all seven denied the allegations. LPA interviewed six clients C2-C6 and all six could not collaborate with the allegations. LPA was unable to interview C1 after 5 attempts. S2 stated that C1 never asked for wheelchair, neck brace or walker. S2 stated S2 scheduled optometrist appointment but that C1 refused to go because C1 was having too much pain at the time. S3 stated S3 did not have a prescription for any durable medical equipment and that C1 was scheduled for a variety of appointments but stated to S3 that C1 didn’t want to go. C3 stated that C3 was able to get eyeglasses right away with assistant from staff. C3 also stated that C3 is taken to C3 medical appointments. C4, C5 and C7 stated all C4, C5 and C7 medical needs are being met at the facility. C6 stated facility staff helped C6 with medical needs and eyeglasses exam. There is insufficient evidence to substantiate this allegation.

Allegation: Staff are not ensuring that resident’s medication needs are being met while in care. It is alleged that narcotic medications are not available at the facility. LPA interviewed seven staff S1-S7 and all staff denied the allegations. Administrator, S1 stated that anything the doctor orders is provided at the facility. S3 stated that C1 was agitated and wanted strong pain killers. Nurse, S5 stated that anything that clients are prescribed when they arrive is provided to them. S5 stated that they increased the pain dosages for C1, but C1 wanted narcotics. S5 stated that to get narcotics prescribed C1 would have to be taken to emergency room and be prescribed the narcotic pain killers there. When C1 did go to emergency room, C1 was prescribed naproxen and antibiotics, but no narcotics, according to S7. In summary, facility staff stated that clients are provided with what their doctor prescribes. All clients interviewed stated that they are provided with their medications and are administered according to the doctor’s orders. There is insufficient evidence to substantiate this allegation.