Complaint Investigation Report

194700772-12-20-2023-47-HC-WSCT-CZY2NB-20240129163228

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/11/2023 and conducted by Evaluator Megan Vigil

COMPLAINT CONTROL NUMBER: 47-HC-20231011150852

NG FRANCHISE VENTURES LLC DBA SENIOR HELPERS

1. Home Care Aide is not registered on the Home Care Aide Registry prior to caring for clients.

2. Home Care Aide does not have a fingerprint clearance or Exemption prior to working for clients.

3. Home Care Organization is operating in a location not licensed by the department.

4. Home Care Adies were providing services without current TB test.

5. Home Care Aides did not sign the SOC 341A form.

6. Home Care Aides did not have required training.

On 11.15.2023, Associate Governmental Program Analyst (AGPA) Megan Vigil arrived at arrived at the business office of Senior Helpers located at 13710 Whittier Blvd Ste 101, Whittier, CA 90605 at approximately 10:50 am regarding the above complaint allegations.

AGPA Vigil met with Licensee, Naun Galvan, who stated they have not been operating at address 649 S Ferris Ave. Los Angeles, CA 90022 since February 2022. Upon completion of the file review, AGPA Vigil discussed the findings of the inspection and the deficiencies that were discovered with Licensee, Galvan.

Based on AGPA's observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated.