Complaint Investigation Report

Interviews were conducted with Resident's R1-R8 and 7 of the 8 stated that staff do wear gloves when serving food. 1 of the 8 stated she doesn't pay attention if they wear it or not.

8 of 8 resident's stated that they have never had any food served that is uncooked or raw and that it is always served well.

6 of 8 resident's stated that the food was good and that it has gotten better. 2 of the 8 resident's stated they prefer getting their own food for their meals.

Interviews were conducted with staff who all stated that the there is not chicken left on the counter. All stated that it is served fresh after cooking in the oven. Also stated that food from oven is put in steamer 10 minutes before being served and food is never cooked on the steamer.

LPA observed steamer with no food being cooked in it.

Staff also stated that gloves are worn in the kitchen and when serving food.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated .

Exit interview was conducted with Assistant Administrator, Cynthia Flores.