Complaint Investigation Report

Interview with Staff Marketer who stated that they had done everything correctly, but R 1 was upset over the money.

Stated that R 1 left the office without signing the Admissions Agreement.

Also stated that it was explained the facility has to follow the diet through the ALW Program. Stated they did attempt to send R 1 back to his skilled nursing, but they would not accept him back.

Interview was conducted with R 1 who stated that the staff member tried taking R 1 back to the skilled nursing, but they refused to take him back.

Also stated that he was unaware of a $49 prorated charge and that facility was seeking $1000 before move in, but he decided to wait.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.