Complaint Investigation Report

The investigation revealed the following: In regards to the allegation that "Resident fell while in care", it is alleged that R1 fell at the facility due to a lack of supervision some time in March of 2022, however specific details were not provided. During interviews with the residents, none of them have corroborated the allegation that residents have fallen due to staff neglect. R8 explained that they once witnessed a fellow resident fall while out in the community, however paramedics were promptly contacted to assist the resident. During interviews with staff, none of them corroborated the allegation. S1 and S3 explained that if the residents cannot get up after a fall or if they hit their head then they contact paramedics immediately to take them to the hospital, and if they are able to get up after they ask one of their nurses to check on the resident to determine if any further action is required. S1 also explained it was never brought to their attention R1 fell within the facility, and also explained that they submit Serious Incident Reports to licensing whenever they do occur.

In regards to the allegation that "Staff did not notify the resident's authorized representative of incidents", it is alleged that neither the passing of R2 nor a fall sustained by R1 was reported to their authorized representatives. During interviews with residents, none of them corroborated the allegation that the staff do not notify their family or authorized representative of any incidents involving them. R4, R6, R7, and R9 all explained that their families are kept informed of any incidents and updates related to them and their stay in the facility. During interviews with staff members, none of them corroborated the allegation that they do not notify responsible parties of serious incidents. S1 and S2 explained that most of the residents are self-responsible and that they do not have a responsible party, but if they do then they are contacted by phone and notified of any and all serious or unusual incidents regarding the resident immediately. Review of the resident's FACE Sheets revealed that the residents interviewed by LPA were self-responsible..

In regards to the allegation that "Staff did not prevent resident from engaging in inappropriate behaviors", it is alleged that R1 was called homophobic and racial slurs by another resident within the facility and that staff have not done anything to deescalate the situation. During interviews with the residents, eight (8) out of nine (9) residents stated that they have not encountered or witnessed any form of verbal harassment or abuse amongst the residents. R5 stated that they have been the subject of another residents harassment by the residents staring at them and bumping into R5's wheelchair intentionally, however R5 explained that they have not brought the situation up to staff because they think the harassment is petty. During interviews with staff, none of them corroborated the allegation that they do not prevent residents from engaging in inappropriate behaviors.