Complaint Investigation Report

Allegation: Illegal Eviction. Based on interviews conducted and record review the findings indicate resident (R1) went to the hospital on 9/10/22 and then was discharged on 9/18/2022 to a skilled nursing facility for higher level of care. On 10/12/2022, facility staff (S7) went to the skilled nursing facility to evaluate the resident, take pictures of R1's wounds, and to inform the resident that it needs to pay October 2022 rent in order for the facility to hold the resident's room. The resident paid in full October 2022 rent fees. It is also alleged that the facility called R1's mother and asked her to pick up R1's personal belongings because the resident was being discharged due to higher level of care needs. Resident (R1) is self-responsible, and mother is only listed as a secondary contact in file documents. On 11/1/2022, the resident's mother went to the facility to pick up R1's personal belongings. It is alleged that resident (R1) was not given written notification that it was being discharged from the facility or issued an eviction notice. The resident did not sign any discharge documents and planned to pay for November 2022's rent. However, on 10/28/2022, R1 received a phone call from facility staff (S2) informing the resident that it cannot be accepted back to the facility per MD order that indicated it requires a higher level of care. One (1) resident out of 12 interviewed stated the facility illegally evicts residents. All staff interviewed denied the allegation. Staff stated that on 11/1/2022 the resident called the facility and informed staff that it's mother would be going to the facility the same day to pick up it's personal belongings. Per Physician Order dated 10/27/2022, the resident required higher level of care. Therefore, the resident was not issued an eviction notice, and the resident is still receiving care at the skilled nursing facility. There is insufficient evidence to prove the allegation.

Allegation: Administrator retaliated against resident. It is alleged that facility administration staff discharged the resident without notice, with a pretense that R1 requires higher level of care. Due to the fact that several months ago R1 filed a complaint against facility staff. A total of eight (8) staff were interviewed; of which one (1) staff stated that sometimes staff have retaliatory attitude towards the residents. Five (5) out of 12 residents reported retaliatory actions against residents if and when a resident complains to facility staff or Community Care Licensing. The residents stated that they receive "lousier" service and staff get moody/mad at the residents. Based on interviews conducted, there is insufficient evidence to prove the resident was not accepted back to the facility as a retaliatory action.