Complaint Investigation Report

· Regarding allegation: Staff did not communicate with resident promptly and appropriately.

It was alleged that Administrator (A1) will not communicate with RP despite several attempts regarding RP's Social Security paperwork. Interview with Administrator revealed that residents’ concerns are promptly dealt with. Facility has suggestion and work order boxes that residents can use if they have concerns. A1 is not aware of this allegation. Asst. Administrator (A2) stated that if residents need assistance with SSI, she will do a 3-way call with the resident and SS office. A2 denied the allegation that she did not address a resident promptly or appropriately and has not heard of any residents with this complaint. Interviews with S1-3 revealed that they respond to residents’ concerns right away and have not had any complaints. They have not heard complaints about the staff not responding promptly or appropriately. Interview with S3 revealed that they deal with residents’ concerns promptly. S3 does not deal with SSI so she refers them to the Asst. Administrator and has not heard anyone complain about SSI. Seven (7) out of 12 Residents (R2, R4, R6-7, R9, R11-12) interviewed stated that Staff communicate with them professionally. Staff are nice and they have no issues or concerns. LPA observed staff/ resident interactions during the visit conducted on 9/14/22 and did not observe staff communicating inappropriately to any resident. LPA observed the interactions to be respectful. Therefore, there was insufficient evidence to corroborate with this allegation.

Based on LPA's observations and interviews, investigation revealed: Although the allegation(s) may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Administrator stated that A2 deals with all the residents finances and is not aware of any financial abuse. A2 is working with RP and assisting with his money. A2 stated that she is not aware of any residents who are having this issue. A2 stated that the payees are given their allowance in the beginning of the month. S3 stated that A2 deals with all the finances and not aware of this allegation. Nine (9) residents (R2-6, R9-12) out of 12 residents revealed that they either handle their own money. Some also stated that their SSI money are handled by a family member and they have no issues or knowledge of financial abuse in the facility. R2 and R10-12 stated that their SSI money get deposited to their checking account and have no concerns about that. R3 stated that facility gives him $138/mo. for spending. LPA reviewed some resident's records and did not find any discrepancies.

Based on LPA's observations and interviews, investigation revealed: Although the allegation(s) may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.