Complaint Investigation Report

Regarding allegations: Staff failed to treat residents with dignity and respect and Staff handled resident in a rough manner.

I t was alleged that one resident (name unknown) was confused and kept getting up in his / her wheelchair. S1 grabbed his/her shoulders in a rough manner and made him /her sit in his chair and told him, “You have to do what I am asking you to do” and then took the resident away.,and S1 is disrespectful to R1 and other residents. and for R1 call to get assistance to change the diaper S1 told R1 in a rough manner “I said I would be back”. R1 not feels safe around S1.

5 out of 5 residents said that staff has never handled them in a rough manner and failed to treat residents with dignity . 4 of 5 residents said they have never witnessed staff handling other residents in a rough manner. They stated that staff nice and respectful. R1 stated that S1 treat him /her with dignity and respect. During interviews with Administrator , Assistant Administrator and staff, they advised that they have never handled residents in a rough manner and failed to treat residents with dignity and respect. Interviewed Administrator advised that he/she has never witnessed or received any complaints from residents that staff has handled them in a rough manner or failed to treat residents with dignity and respect. Never heard that R1 complains that R1 not feels safe around S1. S1 was interviewed over the phone and S1 denied that he/she failed to treat residents with dignity and respect and handled R1 or other resident in a rough manner. S1 stated he/she never grabbed any resident shoulders and made him/her to sit in the chair in a rough manner. S1 denied that he/she handled R1 in a rough manner during the assistance to change the diaper. S1 stated that R1 prefer to get an assistance for diaper change from woman staff. S1 never assist R1 for diaper change. R1 stated he/she prefer woman staff assistance and S1 never assist him / her for diaper change.