Complaint Investigation Report

Allegation: Facility did not seek resident timely medical attention. Allegedly R1 has missed several medical appointments due to facility staff. Staff interviewed included management and caregiver. Staff indicated the reason some medical appointments are missed is because R1 or R1's family wants them cancelled. The medical appointment calendar was reviewed. R1 went to appointments on 3/17/22, 4/25/22, and 6/7/22. Facility incident reports from January 2022 indicate medical appointments were rescheduled 4 times because R1 had family plans. R1 was interviewed and did not confirm any medical appointments were missed, but were rescheduled. R1 indicated he/she recently saw a doctor. There was no other evidence that medical appointments have been missed. This allegation is unsubstantiated.

Allegation: Electrical wires unsafe in resident's room. Allegedly there are exposed wires in R1's room. R1's room was toured. There were no exposed electrical wires observed. R1's previous room was also toured. That room also did not have any exposed electrical wires. Based on the information obtained, the allegation is unsubstantiated.

Allegation: Facility failed to safeguard resident's belongings. Allegedly R1's electric wheelchair was broken at the facility. Staff interviewed stated that the seat on R1's electric wheelchair was torn when R1 was out in the community. Staff indicated electric wheelchairs are not allowed inside the facility. The facility repaired the seat even though they feel it was not damaged at the facility. R1 indicated the electric wheelchair is working fine and indicated it was scratched out in the community. R1 said the electric wheelchair is only used out in the community and has a manual wheelchair inside the facility. Other residents reported seeing R1 in the electric wheelchair and didn't know if it was ever damaged. Based on the information obtained, the allegation is unsubstantiated.

Allegation: Resident touched inappropriately by another resident. Allegedly R1 was touched and kissed by a male resident at the facility. Staff reported sometime last year R1 reported that a male friend walked into his/her room and attempted to kiss him/her. Staff spoke with the male resident and called the police. Incident report dated 7/25/21 documents what was reported by R1 and indicates Downey Police Department arrived to interview both parties. Families were notified of the incident. The male resident moved out a short time later. Other facility residents were interviewed. They did not have any information about the alleged incident. There is insufficient evidence to prove the alleged incident occurred. Therefore, the allegation is unsubstantiated.