Complaint Investigation Report

The investigation revealed the following:

Allegation: Staff smoking marijuana while oxygen tanks are in use.

It is alleged that kitchen staff are smoking marijuana in the smoking area and in the presence of residents with oxygen tanks. LPA interviewed 4 staff and 4 out of 4 staff denied the above allegation and stated that they do not smoke and have never seen or heard of other staff members smoking marijuana nor cigarettes. LPA interviewed 13 residents and 12 out of 13 residents denied the above allegation and stated they have never seen staff smoke cigarettes let alone marijuana. During tour LPA did not observe any odors of cigarette smell or marijuana smell.

Allegation: Staff make inappropriate comments in the presence of residents.

It is alleged that stated S2 allows staff members to speak inappropriately with each other in the presence of residents. LPA interviewed 4 staff and 4 out of 4 staff denied the above allegation and stated they have never witnessed or heard of this type of inappropriate behavior. LPA interviewed S2 and S2 stated they do not recollect the reported allegation and stated if they would have observed something like this they would report it. LPA interviewed 13 residents and 13 out of 13 residents denied the above allegation and stated they have never witnessed or heard staff speaking inappropriately in their presence.

Allegation: Staff denies resident’s milk.

It is alleged that staff will check residents refrigerator for milk and if residents have milk they will not be provided with more. LPA interviewed 4 staff and 4 out of 4 staff denied the above allegation, interviews with S1 and S2 revealed that housekeeping does inspect residents refrigerators during cleaning rounds to ensure that residents do not have any spoiled food/drinks and if removed they notify the resident and residents are able to request for replacement milk/food that has been thrown out. Interview with S3 and S4 revealed that residents often times ask for extra milk and are never denied it, they are provided milk in styrofoam cups with lids for them to take to their rooms. LPA interviewed 13 residents and 13 out of 13 residents denied the above allegation and stated they are never denied any food or drinks at facility. Interview with R12 and R4 revealed that the facility had ran out of milk at one time in July but it was replenished by the next meal.