Complaint Investigation Report

Allegation: Staff do not ensure residents are smoking in the designated area.

It is alleged that R1’s roommate (R2) smokes in their shared room and staff have done nothing to prevent this. LPA interviewed 4 staff and each denied the allegation, staff stated that they have never seen a resident smoke in their room and although sometimes cigarette butts may be found in their rooms residents have never admitted to smoking inside and haven’t been seen smoking inside the facility/bedrooms. LPA interviewed 8 residents and each denied the allegation and stated they have never seen a resident smoke indoors or in bedrooms, residents stated that sometimes the smokers will begin to light their cigarette in the non-designated area but staff will remind them and escort them to the approved smoking area. LPA toured facility did not see anyone smoking indoors and there were no odors of smoke in the facility. Patio area was toured appeared clean and S2 was observed walking through the patio area to sweep and clean throughout visit, all residents that smoke were observed to be in the designated smoking area during visit.

Allegation: Staff do not ensure resident is being accommodated concerning room and roommate choices.

It is alleged that R1 has expressed to staff that their new roommate (R2) smokes in the room, almost caused a fire due to smoking, is not compatible to have a shared room with them and staff have not offered accommodations. LPA interviewed staff and each denied the allegation, interviews with S1 and S4 revealed that R1 has mentioned wanting to switch rooms with their current roommate , however, it was not due to issues with roommate but because she wanted to share a room with their partner, the partner of R1 has left facility per their request and is no longer a resident at facility. LPA interviewed 8 residents and each denied the allegation, interview with R2 (R1’s roommate) revealed that they get along with their roommate and have no issues, R2 denied smoking in their room and stated they only smoke in the designated patio area for smokers. Interview with R7 revealed that they previously had a roommate that they did not get along with and rooms were switched after this being mentioned to staff.

Based on statements and interviews conducted with staff and residents, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided.