Complaint Investigation Report

The investigation revealed the following:

Allegation: Facility did not maintain a comfortable temperature for residents .

It is alleged that residents room temperatures are maintained at an uncomfortable temperature of 85 degrees F. LPA toured facility both upstairs and downstairs, during tour LPA entered 6 resident rooms (Room #’s 1, 6, 10, 36, 43, 44, 53), each room appeared to be within a cool temperature. Each room that was toured had widows that open/closed properly, vents in rooms were on and were producing cool/cold air. Rooms 1 and 43 had operable fans that were on. LPA was informed that there are multiple air conditioning units in the facility that control different areas/rooms, each unit has a thermostat that controls cooling/heating system for approximately 10 rooms each. LPA observed 2 downstairs thermostats and 3 upstairs thermostats and each had readings that were within the required range of 68-85 degrees F, readings were measured between 77-79 degrees F, LPA measured the temperature with personal thermostat in room #1 and the reading reached 78.8 degrees. LPA interviewed 4 staff and 4 out of 4 staff denied the above allegation and stated that although some rooms may get warm due to residents using personal portable heaters, they ensure that rooms temperatures are at a comfortable setting. LPA interviewed 8 residents and 8 out of 8 residents denied the above allegation, some stated that although their rooms can be too cold they are provided with a portable heater for their room, R5 stated it does get warm in their room but they have a fan to keep them cool.

Based on statements and interviews conducted with staff/residents, tour of facility and LPA's observations, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided.