Complaint Investigation Report

The investigation revealed the following:

Allegation: Staff are mismanaging resident's medication.

It is alleged that R1 is not getting their medications, and it was allegedly said by MedTech (S1), that R1 that came to the facility with no medications or orders upon admission, and that on 9/9/24 when R1 was discharged from the hospital R1 had been discharged with medications. LPA reviewed Admission Record (discharge paperwork from previous placement) and there were no medications attached to the paperwork. LPA spoke with Administrator and S1 and both denied the above allegation and stated that when resident was admitted there were no medications or medication list sent with R1. Both staff further stated that R1 has seen a doctor since being admitted and has been prescribed 2 medications in which resident is taking daily. LPA reviewed R1's medication list along with medication and did not observe any issues. LPA spoke to facility doctor during todays visit and doctor stated that resident has been seen by them both today (10/22/24) and on 9/11/24, medication has been prescribed and lab work has been ordered for R1. LPA interviewed a total of 8 residents during todays visit and 4 out of 8 residents stated they have never had any issues with their medication and feel that their medication is being administered per doctors orders. LPA reviewed the remaining 3 residents (R6-R8) medication lists and medications and did not observe any issues. S1 stated that although there may have been slight issues with medication being ordered before the cycle ended, as pharmacy's have been switched, they were able to order the medication with the previous pharmacy to ensure there was no lapse in medications. LPA was able to review medication and confirm there has been no lapse.

Allegation: Staff are not ensuring resident was seen by a physician.

It is alleged that R1 hasn’t seen a doctor. LPA reviewed R1's file and observed both the physicians report upon admission and physician report completed by the facility doctor on 9/11/24. LPA interviewed facility doctor and it was stated that they had visited with resident both on 9/11/24 and today 10/22/24, there have been medications prescribed to R1 during the initial visit and today labs have been ordered for R1. LPA interviewed 2 staff and both denied the above allegation and stated that residents at facility are assisted with seeing a physician (if needed, as some are self-responsible and have their own primary physicians) and that there is a facility doctor who visits regularly/monthly. LPA interviewed a total of 8 residents during todays visit and 7 out of 8 residents denied the above allegation and stated that they see their doctor often and have never had issues being seen by a physician.