Complaint Investigation Report

Allegation: Staff not treating resident with respect. It is alleged that a staff was being rude towards a resident. Interviews conducted with staff members indicated that none of the staff was being rude to any residents. Staff members stated that some of the residents were the ones being rude to the staff. Staff members also indicated that they receive training about the residents rights and they treat them with respect and do not yell, threaten or interrupt the residents. S5 denied the allegation and stated that she never interrupted any resident and was not aware of the incident. Interview conducted with the residents indicated that they were not aware of the incident and did not hear a staff being rude towards a resident. Residents indicated that none of the staff were rude to them. Therefore, there was insufficient evidence to corroborate with this allegation.

Allegation: Staff not providing adequate food service . It is alleged that the staff is providing residents with “crappy food”. It is also alleged that the “food isn’t getting any better”, that tuna salad had “no flavor” and food being cold. Interviews conducted with staff members, including S1 revealed that they offer food based on the dietician recommendation. Staff members indicated that they offer alternate menu to the residents consisting of sandwich, Chef's salad and fruit plate. Staff members also indicated that they offer different food options. (8) out of (10) resident interviewed indicated that the food service is okay, and they are satisfied. Residents indicated that they can order from the alternate menu if they do not like the meal offered on that day, although it would be nice if they see more of a variety of food. (2) out of (10) residents stated that food is not up to par. For example, they get bread that is hard as a brick mainly on dinners and breakfast and the food options are the same for many years. LPA observed the kitchen, cooked meals, food supplies/storage, dining service, as well as the food served during lunch. On 6/02/2023, LPA observed that there were (2) staff preparing and serving meals. The lunch offered were cheese quesadilla, green salad, rice and beef noodle soup. Alternate menu offered were peanut butter and jelly sandwich, mixed green salad and fruit plate. The food items were served as required. Therefore there was insufficient evidence to corroborate with this allegation.

Based on statements and interviews conducted with staff, residents, review of facility file records and LPA's observations, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted and a copy of this report was provided to Ana Y. Giron, Administrator.