Complaint Investigation Report

In regards to the allegation: Staff is not providing resident with meals. LPA toured the kitchen and observed sufficient food supplies for the current census. Interviews with 8 of 8 Residents indicate that breakfast, lunch and dinner is provided with snacks in between. Interviews with 7 of 7 Staff also indicate 3 meals a day is provided including snacks.

In regards to the allegation: Staff did not respond to resident's call button in a timely manner. Interviews with 7 of 8 Residents indicate Staff respond to the call button on a timely manner. Interviews with 7 of 7 Staff also indicate Staff respond to the call button on a timely manner.

In regards to the allegation: Staff refuses to assist resident with meals. A review of Resident #1's Physician Report and Resident Appraisal indicate Resident #1 does not require assistance with feeding. Interview with Resident #1 also indicate that Resident is able to self feed.

Based on LPA's observations and interviews, the investigation revealed: Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview conducted with Ana Giron and a copy of this report provided.