Complaint Investigation Report

The investigation revealed the following: In regards to the allegation: Facility is not operating within staffing ratios. It was alleged that facility staff hours were cut which leave the facility without staffing ratio.

Interviewed Co administrator and staff denied the allegation. They stated that Regional Center ( South Central Los Angeles Regional Center) mandates a ratio 1:2 and the facility are within staff ratio. Interviewed co administrator stated that the facility also hires staff from outside agencies to meet staffing ratio requirements. Staff reported that they have only 3 clients at the facility and they have enough staff to provide adequate services to clients. Interviewed Interpreter stated that she/he at the facility 5 days a week from 8:00am -8:00pm and there are always 2 - 3 staff at the facility. Interviewed clients reported staff are taking good care of them and they are able to assist their needs and they feel safe living in the facility. Clients stated that there are always 2-3 staff at the facility.

In regards to the allegation: Administrator is coaching staff to not discuss allegations. It was alleged that a staff was coached from other staff to not say anything about the allegations because if the consumers get taken away, all staff will loose their jobs.

Interviewed staff denied the allegation. They stated that they never coached by other staff to not say anything about the allegations and didn't hear nor witnessed any staff coached others to not discuss any allegations. Interviewed Co Administrator stated that they always encourage the staff to be honest and tell the true about any issues at the facility. Clients interviewed cannot corroborate the allegation. They stated that they didn't have any information about any allegations at the facility.

In regards to the allegation: Facility has an insufficient food supply. It was alleged that there's not enough food in the home, one day there is the next few days it's empty.

Interviewed co administrator and staff denied the allegation. They stated that always have plenty of food in the facility. Co administrator and S2 stated they do grocery shopping every week and as needed (Receipts were provided). Clients always have enough food and they would follow the facility menu but they would also modify depends on how clients like the food on that day. During the visit LPA observed 2 days perishable and 7 days non-perishable food supply in the kitchen and in the storage which are sufficient and adequate.

Interviewed interpreter stated that there is always enough food at the facility. They were witnessed that facility staff do the grocery shopping every week. Interviewed clients stated that they like the food at the facility and there is always enough food for them. They can ask for second portion.