Complaint Investigation Report

The investigation revealed the following:

For allegations, Staff pulled on a client’s hair while in care, staff mishandled a client while in care, and staff threw an object at a client. It is alleged that Staff #1 (S1) displayed these actions to Client #1 (C1) at a dialysis center. LPA attempted multiple times to interview the staff who witnessed these behaviors but was unsuccessful. LPA also attempted to interview S1 but was unsuccessful. According to facility staff interviews, they have never observed S1 being aggressive toward C1. Staff stated they have never seen S1 handle a client roughly, pull a client’s hair, or throw things at the client. Per the administrator, S1 was never given any disciplinary notice in the past and S1 denied the allegations. However, the facility decided to terminate employment for S1 due to their company’s at-will termination clause.

In addition, LPA interviewed the reporting party, who stated the incident took place at the dialysis center, and there were no other witnesses who could attest to these allegations. Based on the interviews, there is insufficient evidence to corroborate these allegations.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted with the administrator. A copy of this report, along with the appeal rights, was provided.