Complaint Investigation Report

Interviews with clients revealed 2 out of 2 clients interview stated that staff and administrator do not speak to them in a disrespectful manner or threat them. Interviews with staff revealed 2 out of 2 staff stated that staff and administrator do not speak to clients with threats or in a condescending manner. Interview with administrator revealed clients have not shared of any staff mistreating or threatening them and administrator does not speak to clients in a disrespectful manner. Administrator has been working at facility since May 2022. Documents reviewed revealed clients have signed Personal Rights (LIC 613) and are service through South Central Regional Center. Facility provided staff with Personal Rights/Zero Tolerance training on 5/3/22.

Based on interviews conducted, there was insufficient evidence to prove the allegation(s). Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Exit interview was conducted with Lan Ly Administrator and a copy of this report was provided.