Complaint Investigation Report

The investigation revealed the following:

Allegation: Licensee did not ensure facility was free from pests.

It is alleged that the facility has an ongoing bedbug infestation since the beginning of 2025. LPA inspected each clients bedroom/bedding/mattress and did not observe any bugs or evidence of bedbugs. LPA inspected living room furniture, couch/single couch and brown recliner and LPA observed bedbugs on brown recliner took video and sent the video to the Licensee Shawn Bailey. Although the, pest control invoice dated 8/14/25 that there was no bed bug activity found LPAs observations and google search of what bedbugs look like indicated there are active bedbugs in facility. The 4 staff interviewed stated that clients at facility have not had any bite marks or irritations on skin, Staff 3-4 stated they have been bitten while sitting on recliner, S3 stated they have seen active bedbugs on recliner and during visit S4 saw active bedbugs with LPA during visit. This allegation is Substantiated.

Based on LPAs observations, interviews which were conducted and LPAs observations, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6 and Chapter 1 are being cited on the attached LIC9099-D. Exit interview held, and a copy of this report and appeal rights were emailed to Licensee - shawnspears70@gmail.com and Executive Director - tfrisbey@bchlaca.com.