Complaint Investigation Report

If they are not home, they will leave it by the counter and hand it to them when they return. Both clients interviewed stated the mailbox is not locked but have access to it, although the administrator does not like them getting the mail. They also stated they feel the staff are withholding their mail until they have more to give them.

Allegation – Staff did not ensure client’s clothes are washed. Per administrators and staff, clients’ clothes are being washed several times a week and more upon request. For C1 and C2, they encourage clients to put out their basket on their assigned days to be washed. Staff stated they had accommodated with other requests made by the clients as well. They also indicated that C1 and C2 had pointed out that the staff had used too much detergent and did not like the smell of the clothes. For this reason, clients did not feel it was properly washed. LPA interviewed 2 clients who indicated that staff do not wash their clothes properly and are left smelling like mildew. There is insufficient evidence to prove this allegation.

Allegation – Staff did not assist clients in maintaining council meetings. Per administrators, one of the staff meets with the clients weekly to go over food options and any concerns. The clients will tell the staff what food they want them to make for the week in order to prepare the grocery list. Staff stated that clients can discuss any concerns with them anytime. The facility documents resident house meetings held in 2023 and as part of the regional center’s recommendation, they will continue to hold and document resident council meetings. Both clients interviewed stated the facility do not hold council meetings. When they attempt to schedule a meeting, they stated it felt more like a threat to find them another placement.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted with administrator Jones. A copy of this report along with the appeal rights were provided.