Complaint Investigation Report

LPA interviewed the administrators who denied making comments towards clients deliberately to make them feel insecure. They denied discussing or providing information regarding the clients in front of other clients. They stated they treat them with respect and try to create a family-like environment to include clients in their decision making and to provide them with safe surroundings. However, Clients #1 (C-1) and #2 (C-2) are not receptive to anything they say. LPA interviewed 5 other staff members. Staff interviewed have not heard or seen other staff threatening or abusing clients. They do not discuss matters regarding the clients in front of clients nor in areas where clients can hear. They treat clients respectfully and professionally. LPA reviewed documents for C-1 and C-2. Per documentation, C-1 and C-2’s behaviors include making false statements and is a behavior that facility is working with clients on reducing. LPA interviewed 2 out of 3 clients and clients stated staff make them feel insecure. They discuss things to others over the phone that is causing them to be fearful of the facility’s action. Based on information gathered, there is insufficient evidence to corroborate the allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.