Complaint Investigation Report

He also stated the Walnut Police Department had conducted an interview with Client #1 last week and did not find any concerns at their end. Staff members interviewed during the visit today had not witnessed any staff hitting a client. They had not observed any bruises on clients. They stated they are mandated reporters and required to report any abuse. LPA also interviewed 4 Clients. All 4 of the clients stated that staff did not hit them.

Allegation – Staff handles clients inappropriately. It is alleged that staff pushes and pulls the clients’ hair. LPA interviewed the administrator, staff, and clients for this allegation. Administrator and Staff stated that Client #1 has a history of false accusations and is one of the behaviors that they are working on to reduce the number of occurrences. Client #1’s Individual Support Plan addresses the false allegations and preventive strategies in reducing the frequency of behavior. Staff interview denied ever pushing clients or pulling their hair. They stated they will redirect clients when necessary and do not inappropriately touch or utilize any manual restraints. They have been documenting the number of times Client #1 exhibits the behaviors. LPA interviewed 4 clients. One of the clients reported that a staff had pushed and pulled client's hair multiple times when no one is around. The other 3 clients stated the staff are good to them and do not push them nor pull their hair.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted with Staff Lopez. A copy of this report along with the appeal rights were provided.