Complaint Investigation Report

In regards to the allegation Staff hit a client, based on interviews conducted and information gathered it was revealed by Client C1 who stated that Staff S1 helps her with laundry and cooking. Also said Staff S1 will help her getting ready for showering. Said Staff S1 is cool.

Stated that staff are good and treat her well. Said staff are nice.

Said nothing bad has happened here. When asked if Staff S1 or any staff slapped or hit her she said no.

Client C2 stated that staff are good and help with food, medication and showering.

Stated S1 or any staff has never done anything physical. Said never slapped or hit. When asked if Staff S1 slapped C1 she said never.

Stated that every morning C1 yells at staff.

Client C3 said yes when asked if staff treat her well and when asked if all good here and nothing bad nodded yes.

Client C4 said yes when asked if staff are good here. When asked if any staff slaps or hits she said no.

Interview with Administrator who stated that there has not been any complaints in the past regarding abuse involving staff and a resident. Said that Law Enforcement responded to the allegation and said there was no evidence of abuse.

Interview with Staff S1 who stated that there have been no negative interactions with Client C1.

Said that Client C1 is assisted with incontinence issues and it has always been done appropriately.

Staff S2 stated that Client C1 had told her that S1 slapped her. Staff S1 said she didn't do it. Stated that there were not any staff or client who witnessed abuse having occurred. Spoke with Regional Center and their findings were Unsubstantiated with there being no witnesses to support the allegation having occurred.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted and a copy of this report was provided.

San Gabriel/Pomona Regional Center (SG/PRC) in a letter dated 09/23/25 which states that the allegations of physical abuse were Unsubstantiated.