Complaint Investigation Report

The investigation revealed the following:

Allegation: Staff hit resident . It is alleged that staff slapped C1’s hand, when C1 was taking their medications. All staff interviewed denied the allegation, stating that they had never hit or slap a client, and had never seen any other staff do so. Staff stated they received training in personal/clients rights and zero tolerance policy. S4 stated that on the morning of 06/08/2026, S4 was assisting C1 with their prescribed asthma medicine. C1 continued pressing the inhaler, so S4 verbally redirected C1 to stop over-spraying since it wasn't what the doctor had prescribed. According to S4, the day went by as usual after that. Later that day, C1 was assessed by SC at San Gabriel Pomona Regional Center and C1 reported that they were hit by a staff, so SC called the police. Police arrived in the evening and spoke to S4 and C1 but no report was filed and no arrests were made, because C1 did not confirm the allegation and told the police that they could not remember what happened. Staff also stated that C1 is attention seeker and has a history of exaggerating stories to get attention. During the interviews, C1 recanted their story, stating they did not recall what happened and that S4 had never hit or slapped them. C1 also stated that S4 and other staff treat them with respect and they feel safe in the facility. Based on LPA’s observation, there were no visible injuries on C1’s hand. San Gabriel Pomona Regional Center investigated this incident and found the allegation to be unsubstantiated. Therefore, there was insufficient evidence to corroborate with the allegation.

Based on statements and interviews conducted with client and staff as well as reviewed files and documentation, there was not enough supportive evidence to corroborate the allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted and a copy of this report was provided to Florentino Vitangcol, Administrator.