Complaint Investigation Report

Regarding allegation: Staff failed to provide privacy to resident. It is alleged that staff listen in to client’s phone calls. The house phone is in the common area of the kitchen and when R1 uses the phone, R1 puts it on speaker phone with high volume and anyone around the common area can hear. 6 of 6 staff denied that they listen in on phone call and 3 of 4 residents denied the allegation. W1 has never witnessed this allegation.

Regarding allegation: Staff confined client to her room. It is alleged that staff will send R1 to her room. 2 of 4 residents could not collaborate the allegation. W1 stated W1 had never witness this. 6 of 6 staff denied the allegation.

Regarding allegation: Residents’ personal rights are being violated. It is alleged that client is not allowed use of personal tablet. R1 denied owning a tablet and 4 of 4 residents could not collaborate the allegation. 6 of 6 staff interviewed denied the allegation and 6 of 6 staff stated they never violate client’s personal rights and have a big poster on the wall to remind them of client’s personal rights.

Based on statements and interviews conducted with staff, clients, witness, and review of client file, there was not enough supportive evidence to concur with the reported allegations.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegations are UNSUBSTANTIATED.

An exit interview was held, hard copy and appeal rights was provided to DSP Maria Concepcion.