Complaint Investigation Report

The investigation reveals the following: Regarding “Facility failed to provide resident's records”. It is alleged the facility received a formal request to make R1’s documentation’s available on January 29 th , 2024. The request was sent by R1’s legal representative and asked not to exceed two business days. According to the licensee the request arrived on January 30 th , 2024, and the documents was sent out January 31 st , 2024. S1 corroborated the statement, by adding they received the request and shipped the documents no later than the next day. Witness #1 confirmed they received the documents on February 1 st , 2024. LPA reviewed the receipt and confirmed the facility shipped the documents on January 31 st and R1’s legal representative was due to receive the documents no later than February 1 st , 2024, at 6:00 pm.

Based on LPA's interviews, investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted with Eunice Kim and a copy of this record provided.