Complaint Investigation Report

On 07/24/2026, between the hours of 1:30pm – 2:30pm, the Department conducted a records review and observed the following: An Orkin inspection (dated 06/01/2026) (PC Standard – Every Two Weeks documented inspection of the interior and exterior building, kitchen area, front patio, dumpster room, break room, restrooms, garage/exterior rodent bait stations, and one resident unit for bed bug follow up. Live activity was found, with ten bed bugs located throughout the sheets of the primary bedroom.

An Orkin Service Report (dated 06/19/2026) documented a canine inspection of three units and the third floor hallway, with no bed bug activity found.

An LIC 624 Unusual Incident/Injury Report (dated 07/14/2026) documented that pest control inspected a resident’s apartment and noted one bed bug in the frame of the bed. A protectant cover was to be placed on the box spring, and Orkin was scheduled to perform treatment on 07/14/2026.

An Orkin Service Report (dated 07/14/2026) documented a thorough inspection of the interior of R2’s and R12’s rooms, with live activity found; one adult bed bug was located underneath the mechanical bedframe (top left corner). A residual spray was applied to all walls of both rooms, and in R2’s room the mechanical bedframe, cover sheets, and bedframe were also treated. On 07/22/2026, Orkin also conducted a canine inspection between the hours of 5:00am– 5:30am in all common areas, including each floor sitting room, staff break room, library, living room, dining room, bistro, laundry room, housekeeping cart, activity room, fitness room, theater room, card room, and billiards room and no live or dead activity was discovered.

Overall, records show that Orkin conducted ongoing pest control services, including PC Standard Every Two Weeks on 02/10/2026, 02/21/2026, 03/10/2026, 03/24/2026, 04/07/2026, 04/21/2026, 05/05/2026, 06/01/2026, and 06/30/2026, and Bed Bug Odd Job treatments on 05/22/2026, 05/29/2026, 06/16/2026, 06/19/2026, and 07/14/2026. These records demonstrate consistent pest control activity throughout the facility.

Based on information gathered through interviews and record reviews, there is not enough evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED.