Complaint Investigation Report

Regarding the Allegation : Staff do not safeguard residents belonging.

This complaint alleged that the facility staff stole personal items from R1 room. Records review indicate the following: Physician report (dated 05/20/2025) indicates that R1 has health issues and cognitive issues. Interviews indicate the following: R1 states that R1 purchased items from Amazon and staff have stolen R1 personal items. R1 has no proof and did not file a police report. R2-R11 deny the allegation. S1 indicates that none of S1 staff would steal items from R1 room. S2-S3 deny the allegation.

Based on interviews, observations, and supporting documentation, the preponderance of evidence standard has not been met; "The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.” therefore, the allegation of “Staff do not safeguard residents belongings” is found to be UNSUBSTANTIATED.

Regarding the Allegation : Staff speak inappropriately to residents.

This complaint alleged that the facility staff speak to R1 inappropriately. Records review indicate the following: Physician report (dated 05/20/2025) indicates that R1 has health issues and cognitive issues. Interviews indicate the following: R1 states that staff yell and curse at R1 unless R1 purchases items from Amazon for staff. R2-R11 deny the allegation. S1 indicates that none of S1 staff would yell or curse at R1. S1 indicates that none of S1 staff would take items from R1. S2-S3 deny the allegation.

Based on interviews, observations, and supporting documentation, the preponderance of evidence standard has not been met; "The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.” therefore, the allegation of “Staff speak inappropriately to residents” is found to be UNSUBSTANTIATED.