Complaint Investigation Report

On 10/23/2025, between 09:32 AM – 04:59 PM, the Department conducted interviews with Residents #2 through #7 (R2–R7). An attempt was made to interview Resident #1 (R1); however, R1 was no longer at the facility at the time of interviews. The Department conducted interviews with Staff #1–#5 (S1–S5). The Department toured the facility with Wellness Director Michelle Brown and observed the facility to be clean and in good repair.

Allegation: Facility staff handled residents in a rough manner.

It is alleged that staff accused R1 of damaging facility property and stealing money from another resident, resulting in an invasive bodily search and handling R1 in a rough manner.

On 10/23/2025, between 09:32 AM – 04:59 PM, the Department interviewed Administrator Brittany Cavanaugh (A1). A1 denied that staff handled residents in a rough manner, denied that physical searches occurred, and denied any verbal abuse or accusations of stealing money. A1 stated that in instances where a resident was suspected of having another resident’s belongings, staff verbally asked the resident about the item and retrieved it without incident. A1 stated that staff were trained in personal rights.

On 10/23/2025, between 09:32 AM – 04:59 PM, the Department conducted interviews with Staff #1–#5 (S1–S5). Out of those interviewed, 5 out of 5 denied the allegation. On 10/23/2025, the Department conducted interviews with Residents #2–#7 (R2–R7). Out of those interviewed, 6 out of 6 denied the allegation.

On 04/30/2026, between and 10:00AM – 11:00PM the Department obtained and reviewed the Resident Rights Training Log dated 06/24/2025, which showed that staff received training on the proper handling of residents which included dignity in care, restraints, behavior management, resisting care, and aggression. During the facility tour conducted on 10/23/2025, the Department did not observe any instances of residents being handled in a rough manner. The Department requested, but did not receive, any incident reports indicating that staff handled R1 in a rough manner or violated R1’s personal rights.

Based on record reviews, staff and resident interviews, and observations, there is insufficient evidence to support the allegation: "Facility staff handled residents in a rough manner." Although the allegation may have occurred or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, this allegation is Unsubstantiated.