Complaint Investigation Report

The investigation revealed the following:

Allegation: Staff do not ensure resident’s hygiene needs are met

It is being reported that a resident was not groomed properly. On 1/26/26, LPA Felisa Shirley reviewed the resident’s Laundry List and observed that R1’s laundry is cleaned on Thursdays. On 1/26/26, interviews with S1 -S6 stated, R1 showers on their own. Staff stated that staff stands by and assist as R1 needs and request. Per review of R1’s Appraisal/Needs and Services plan dated 5/17/24, staff should assist as needed in the process of Activities of Daily Living, ADL’s. LPA Shirley interviewed R1 and he stated that assistance is not needed by the staff as R1 showers and grooms himself.

LPA interviewed staff 1 – staff 6 (S1 – S6). Of those interviewed 6 out of 6 denied the allegation. LPA interviewed Resident 1 – Resident 8(R1 – R8). Of those who interviewed 4 out of 8 denied the allegation and 4 showers on their own.

Based on information gathered, LPA did not find sufficient evidence to support the allegation “Staff do not ensure resident's hygiene needs are met,” therefore, the allegation is unsubstantiated.

No deficiencies were cited for these allegations.

An exit interview was conducted and a copy of this report was provided to the Wellness Director, Michelle Brown.