Complaint Investigation Report

Allegation: Staff are not providing the resident's responsible party with the requested records.

12/12/2024 the department spoke with Administrator Brittany Kavanaugh. Per administrator, facilities legal team had received certified mail from a Law Office requesting a resident's medical records. Administrator stated Terraza Court Senior Living's legal team replied to the law office and sent them the requested documents.On 12/12/2024 facility provided LPA Bunker with copies of the documents that was submitted to the law office as well as email correspondence dated 11/07/2024 at 1:26 P.M., 11/12/2024 at 10:34 A.M., 12/02/2024 at 8:52 A.M.,and on 01/03/2025 at 9:03 A.M.. On 02/26/2025 LPA Bunker contacted the law office via telephone and confirmed the documents had been received.

Based on interviews conducted, the department did not find sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is unsubstantiated .

An exit interview was conducted with the Administrator Brittany Kavanaugh and a hard copy of this report was provided.