Complaint Investigation Report

Regarding the allegation, “Staff did not ensure that residents were provided adequate supervision,” it is being alleged that on several occasions, wheelchair-bound residents were placed in front of the television area for hours without checking on them regularly. LPA observed staff supervision during group activities in the large common area on the ground floor and in the theater room and dining room with memory care residents. Two out of two staff interviews denied the allegation. Four out of five resident interviews denied the allegation. Witness #2 was unaware.

Regarding the allegation, “Staff did not ensure that residents were provided adequate supervision,” based on interviews and observations, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted and a copy of this report was provide to the Wellness Director Michelle Brown.