Complaint Investigation Report

Allegation: Facility staff failed to maintain a comfortable temperature at facility.

The details of the complaint alleged the facility staff failed to maintained a comfortable temperature at the facility. The complainant reported the AC in the facility is no longer working. The complaint expressed that the AC has not been working for 13 days. Numerous attempts to fix the AC system but the system is still not working and leaks water with a bucket is placed underneath to catch the leak.

The Department conducted a visit to (R1’s) apartment and performed a room temperature assessment at 9:33 am with a wireless digital thermometer. The test revealed the room temperature at 76-78 degrees F. with no air. Currently, the room is being serviced with free-standing portable AC and an Oscillating Fan. The AC was observed to be in disrepair.

An interview with (R1) claims that the maintenance and administrative staff have been made aware of the ongoing problem. but also claims that staff has been responsive to address this issue. (R1) persists there is a problem even though it has been previously repaired it is still broken and not working properly. An interview with the VP of Operations and Executive Director staff #1-#2 (S1-S2) both reported have addressed the issue and provided (R1) with the portable AC unit and fan while the AC system unit is out of commission.

Interviews with residents #3 - #8 (R3-R8) all stated that had no concerns with room temperatures in their apartments. (R3-R8) all reported that management is responsive when it comes to repairs or maintenance services. (S1) stated the facility does not have central air/heating and that each apartment has an individual air and heating system. The Department conducted assessments of apartments #135, #157, #214, #227, #237, #239, #241, Lounge, Screening, Dining, and Physical Therapy rooms and found all AC systems are in working condition and temperature ranged from 75 – 79 degrees F.

A certified ac/heating specialist was contacted by The Department that performed service in (R1's) apartment and reported a brand-new replacement AC system will be installed in (R1’s) apartment on 07/28/23. The obtained service invoice for the new AC system.