Complaint Investigation Report

The investigation revealed the following:

Allegation: Licensee does not ensure facility is free of pest

It is being reported that there is an infestation of pest at this facility. LPA Felisa Shirley and the Executive Director toured this facility and inspected the kitchen, rooms #210, #211 and #212. Upon inspection, LPA Shirley did not observe any activity of pest. LPA Shirley reviewed fumigation invoice for 12/15/25 and observed that there was full treatment for pest. LPA Shirley also verified weekly pest control services on Tuesdays by Dewey Pest Control by phone with Service Clerk for the dates of 11/18, 11/25, 12/2, 12/9, 12/16, 12/23, and 1/6.

LPA interviewed staff 1 – staff 8(S-1 – S-8). Of those interviewed 7 out of 8 denied the allegation and 1 agreed. LPA interviewed resident 1 – resident 5 (R1 – R5). Of those who interviewed 5 out of 5 denied the allegation.

Based on information gathered, LPA did not find sufficient evidence to support the allegation “Licensee does not ensure facility is free of pest,” therefore, the allegation is unsubstantiated.

No deficiencies were cited for these allegations.

An exit interview was conducted and a copy of this report was provided to the Executive Director, William Boles.