Complaint Investigation Report

Allegation: Staff disclosed resident’s personal information to other residents.

During the course of the investigation, LPA was unable to find any evidence supporting the allegation.

LPA conducted interviews with residents (R1-R10). 7 of 10 residents interviewed did not have any concerns with an incident where staff disclosed resident’s personal information to other residents. LPA interviewed staff (S1-S6). 6 of 6 staff interviewed did not have any concerns with an incident where staff disclosed resident’s personal information to other residents. Staff (S3-S6) interviewed have not heard of any resident being evicted or any resident or staff sharing information about any resident being evicted. Staff (S1) did serve a 30 day pay or quit notice to resident (R1) and was served in confidence. El Segundo Region received 30 day pay or quit notice to resident (R1) and was documented on 09/29/22. LPA received a copy during the visit conducted on 10/26/22.

Based on the interviews conducted, observation and records review, LPA was unable to find evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

An exit interview was conducted with interim Executive Director Kimberly Eldridge and a hard copy was provided.