Complaint Investigation Report, 11/30/2023 — Savant of Culver City, Culver City CA

Allegation #1: Licensee does not ensure faucets for personal care deliver adequate water for residents.

It is alleged the facility does not produce consistent water pressure or hot water for hand washing. The complainant reported the public restrooms do not have consistent pressure or hot water for hand washing. The complainant stated this is for the common restrooms often used by visitors or residents did not produce adequate water pressure or hot water temperature for personal care use. The complainant did not provide further details on the time or date of the incident.

On 11/30/23 between 10:30 am and 10:40 am, the Department inspected all (4) public restrooms. The Department observed the public bathrooms were operational with hot water temperature measured at 107.4 - 109.9 degrees F. The public bathrooms had the normal water pressure between 45-80 psi. The restrooms were found to be within Title 22 regulations and were clean and operational.

On 11/30/23 between 11:30 am and 12:45 pm (9) out of (9) residents had no issues with water pressure or hot water temperature when using private or public restrooms. Between 10:00 am - 10:50 am, staff #1 -#2 (S1-S2) confirmed that on 11/16/23 through 1/18/23, the facility's water was shut off due to leaky pipes in rooms #150 and #204. According to (S1-S2) the residents were given 24-hour written advance notice and announcement reminders through intercoms for the temporary shut-off maintenance repairs. (S1-S2) stated the work was done within 2 business days, and it was only 1.5 each day when the water was not operational. Based on the information gathered, the allegation mentioned above cannot be supported.

Allegation #2: Staff do not provide adequate food service to residents.

The details of the complaint alleged the food provided to residents was not served at a proper temperature. The complainant reported the food served is good, but fails to meet satisfactory temperature. The complainant did not provided further details regarding this matter.