Home Care Organization Evaluation Report

Home Care Services Bureau (HCSB) Analyst Ryan Chan arrived at the business office of Complete In-Home Care on 6/5/24 for an initial inspection. Upon arrival, the HCSB analyst identified himself. Analyst met with Administrator Denise Cuthkelvin. The proper posting of business hours and license was observed. The analyst was then shown to an area where the review of personnel and administrative files could be performed. Upon completion of the file review the analyst discussed the findings of the inspection with the administrator. The analyst informed the administrator of the deficiencies found and explained they would be noted on the 809D. Some of the Home Care Aides did not have documentation of their TB tests. Administrator was informed and understands that HCAs are not to be with and clients until proof of negative TB tests were submitted.

Analyst Chan concluded the visit with an exit interview and provided a copy of this report along with appeal rights.