Complaint Investigation Report

interviews conducted and information gathered Client C1 stated that when she AWOL's staff tries hard to get her back.

Said staff will tell her come on and lets come back. Said staff will report it to Raymundo.

Representative from South Central Regional Center (SCLARC) stated that the Administrator will do SIR's

Stated that emergency Room visits the Administrator will also notify her.

Staff stated they always have to report AWOL's and anything affecting a client's safety to the Administrator immediately.

Crisis Support Services Representative stated that they have responded to the facility on multiple occasions.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

In regards to the allegation Staff are not meeting the needs of the client, based on interviews conducted and information gathered Client C1 stated that staff try hard to keep her from AWOL'ing ad she likes all staff.

Client C2 stated that he has seen several times police bringing back Client C1. Stated C1 has behaviors and just yesterday hit and injured a staff.

Said sometimes she sneaks out and has seen the Crisis Team called out.

Individual Program Plan (IPP) states under current status that Client C1 runs into streets without looking for incoming traffic.

Also states that C1 will leave the facility without permission.

Under Desired Outcome #11 it states that C1 will exhibit zero instances of running away every week in order for her to increase living arrangement stability.

Staff stated that the protocol is to call the Administrator right away if there is an AWOL.

Said if it escalates with Client C1's behaviors they will call the Crisis Team.

Administrator said staff will report to him right away.

Staff said sometimes they follow her for hours, but it is very difficult because C1 will throw rocks at them or hit them.

Stated that 1 staff is on medical leave regarding C1 hitting them.

At today's visit 8/21/25 Client C1 stated that when AWOLing staff will say come back. They also talk to Client C1 and try to have Client C1 not leave.