Complaint Investigation Report

The investigation revealed the following:

Per client interviews, Client#1 (C1) stated C1 would get mad when staff said things about changing C1’s bed sheets. Three (3) out of four (4) clients interviewed could not corroborate the allegation. Client interviews revealed staff did not make fun or been mean to client. All five (5) staff who were interviewed denied the allegation. Staff interviews revealed facility had a zero tolerance policy on staff degraded clients and provided in service training to ensure clients’ right. Administrator took staff#1 (S1) off work schedule after regional center made administrator aware of this allegation. Administrator had put S1 on training program again to ensure S1 would re-equipped when resume to work. Therefore, there is not preponderance evidence to prove the facility staff did not keep a dignity relationship with clients.

Based on the information obtained during the investigation, interviews with staff, clients, review of client files and LPA's observation, the investigation did not reveal any evidence to support the allegations mentioned above.

Although the allegations may have happened or are valid, there is not preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted and finding were discussed. A copy this report was provided to Pamela, administrator at time of visit.