Complaint Investigation Report

. Interviews conducted with clients revealed 1 out of 2 clients interview stated staff were inappropriate in their presence. Interviews conducted with staff revealed clients have witness two incidents between staff, in which staff used inappropriate communication around the clients. Per staff, there was an incident in which a staff responded to another staff in a derogatory manner and a client was present at the time. On a different instance, per administrator, staff left the facility early during a shift due to a personal emergency. After staff answered an emergency phone call in front of the clients, staff used foul language during the call. Administrator stated to have discuss the incident with the staff during a change of shift discussion.

Based on LPAs observations and interviews which were conducted record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED . California Code of Regulations, Title 22, Division 6 and Chapter 1 are being cited on the attached LIC 9099D.

Exit interview was conducted with direct support staff and a copy of this report, LIC 9099D, and appeal rights were provided.