Complaint Investigation Report

Client#1 (C1) was not at the facility and LPAs were unable to contact C1 during the visit. Interviews of staff revealed three (3) out of three (3) staff denied the allegation. LPAs observed other clients at the facility and they seemed happy staying at the facility. Review client#1’s file indicated C1 had tendency of fabricating false statements. Therefore, the allegation of staff handled clients roughly was not valid.

In regards to the allegation, “resident was injured by staff while in care”, it was alleged that client had bruised after staff pushed the client into a wall in client's room and choked client. The investigation revealed that LPAs interviewed clients, three (3) out of four (4) clients was not corroborated with the allegation. Interviews of staff revealed three (3) out of three (3) staff denied the allegation. As mentioned above, Client#1 (C1) was not at the facility. In addition, review of C1’s regional center report, dated 09/16/22, revealed that incident dated 09/16/22, was determined to be inconclusive. Therefore, the allegation of client was injured by staff while in care was not valid.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

No deficiencies are being cited according to California Code of Regulations, Title 22, Division 6, Chapter 8.

An exit interview was conducted with Administrator, Jollie Ramos. A hard copy of this report was provided.