Complaint Investigation Report

The investigation revealed the following:

In regard to the allegation of staff physically abused resident, it was alleged that staff hit client#1 (C1) on the back of client’s head with a closed fist. The investigation revealed the following. All three (3) clients interviewed could not corroborate the allegation. Clients indicated staff did not hit them. Staff interviews were conducted on staff from staff #1 (S1) to staff#6 (S6). All staff denied the allegation. Staff indicated that is facility policy to have zero tolerance on any forms of abuses. Per client record reviews, client#1 has a documented history of fabricating false statements. Besides, C1 did not report being physically abused by staff while residing at the facility. During the visit, LPA observed that staff were nice and respect clients.

Although the allegation may have happened or is valid, there’s not preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED

An exit interview was conducted with administrator, Margie. Findings were discussed during the exit conference. A copy this report was provided.