Complaint Investigation Report

never been deprived of food by Staff S4 or any other staff..

Client C2 stated clients can have food whenever they want. Said they tell C1 in a good way because his blood sugar elevates with too much sweets. Said C1 is the one who complains alot.

Said staff are firm and not in a bad way. Said no one mocks him.

Client C3 said you can eat whatever you want and hasn't seen anyone deprived of fruits and food.

Administrator stated that he has seen Staff S4 interact with Client C1 and it is always appropriate.

Staff S1-S3 and Staff S5 all stated that Staff S4 acts appropriately and only has tried to help Client C1 so blood sugars don't elevate.

All stated that Staff S4 speaks nicely and is very kind bringing snacks and food for movie night and also giving goodie bags for all.

Staff S4 stated that clients have access to all fruits and food. Has never deprived anyone. Has spoken with Client C1 in a helpful way so blood sugars don't elevate.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED .

In regards to the allegation Staff intentionally aggravated client in care, based on interviews conducted and information gathered Client C1 stated that Staff S4 has always treated him well.

Stated Staff S4 never has mocked him. Said staff has never spoken bad to him.

Client C2 said C1 is the one who talks bad and calls the staff bad names..

Said staff are firm and not in a bad way. Said no one mocks him.

Client C3 stated has been here 6 years and staff treat clients well and never mock anyone.

Administrator stated that he has seen Staff S4 interact with Client C1 and it is always appropriate.

Staff S1- Staff S3 and Staff S5 all stated that Staff S4 acts appropriately.

All stated that Staff S4 is kind to everyone bringing snacks and food for everyone and will buy out of her own pocket.

Staff S4 said she doesn't have that type of relationship with Client C1 of messing with each other verbally.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview was conducted with Administrator Filimon Gebremichael and a copy of this report was provided.