Complaint Investigation Report

Regarding the allegation: Resident sustained an injury due to staff neglect and staff did not seek medical attention for resident’s wound in a timely manner. It is alleged that R2 sustained an injury to their person while under facility staff care, and staff failed to communicate the injury and cause of injury to R2’s family. Per allegation staff refused to tend to R2 ‘s wound, stating ‘R2 did not have that level of care’. The lack of care led to the wound developing an infection. Five of five staff deny this allegation, staff stated having communicated R2’s medical condition to R2’s family and physician and were ordered by R2’s primary physician to take R2 to urgent care, staff complied with physician’s orders. R2 was taken to Urgent Care by family and released with prescription medication. Nine of ten residents could not corroborate this allegation, interviews revealed staff are taking proactive measures to ensure residents’ safety and assist residents in avoiding injury. Residents also stated staff have communicated with their physician and family in a timely manner when residents’ injury occurs and residents are transferred to the hospital or urgent care.

Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s)did or did not occur, therefore the allegations are unsubstantiated.

Exit interview was held with Leeann Hefner -Executive Director and copy of this report was provided.