Senior Care Records.

Complaint Investigation Report

Navilla Vista Residential Care, Covina04/30/2024Licence 198603556

Census4
Date signed04/30/2024 04:42:14 PM
Name of licensing program analystChristine Wong
Name of licensing program managerDavid Sicairos
The inspector’s account

The investigation revealed of the following: Allegation " Staff stole residents money." It's alleged that staff stole clients' money (C2-C3) for the past 2-3 months while doing the shopping for the clients and it's not adding up correctly what was spent. LPA interviewed clients and denied the allegation and stated no staff stole clients money. LPA interviewed staff and denied the allegation and stated no staff stole clients money. LPA also reviewed clients (C2-C3) P&I ledger and money and everything was accurate and updated. All the receipts are matching the spent down on the P&I.

Based on the interviews conducted with staff and clients and record reviewed, Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur; therefore the allegation is UNSUBSTANTIATED.

Exit Interview conducted and a copy of the report was provided to the administrator Gloria Pascasio.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction